Homezone-online Terms and Conditions
These terms and conditions give you information about us and set out the legal terms and conditions on which we sell products on our website www.Homezone-online.com to you. These Terms will apply to any contract for the sale of Products by us to you. Please read the Terms carefully and make sure that you understand them before ordering. Before placing an order you will be asked to agree to these Terms. If you do not accept these Terms in full, you will not be able to order Products.
Terms and Conditions
When we refer to "we", "us" or "our" we mean Homezone(NORTHFIELD) LTD. When we refer to "you" or "your" we mean you, the person(s) buying Products from the Website. These Terms and Conditions are only available in the English language. We recommend that you print or save a copy of these Terms for your records note that we may amend these Terms from time to time.
We have made every effort to display the Products as accurately as possible, however the images of the Products on our Website are for illustrative purposes only. We cannot guarantee an exact match of the on-screen appearance to the actual Products, which may vary slightly from those images as screen settings differ from device to device. We will aim to keep the Website as up to date as possible, The information appearing on the Website at a particular time may not always reflect the stock at the exact moment you place an order. All Products shown on our Website are subject to availability. Each Product is sold subject to its description. We will take all reasonable care to ensure that all details and descriptions of Products are correct at the time. Any dimensions given are for your guidance. Before ordering, please ensure that there is room to move Products through any doorways, windows and passageways. If a Product you have ordered is unavailable or discontinued by the manufacturer we will inform you by email as soon as possible. You can decide whether you would like a substitute item or whether you would prefer to cancel your order, in which case we will provide you with a full refund. For wallpaper Products we are able to send samples out by post. They cost £0.51p each and a £0.99p postage charge will apply. Details of these charges can be found under the FAQs section of our Website. Full designs and repeated patterns can be viewed on the Website.
Changes to an order
We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirements. If you wish to make a change to your order you must contact us, If the change is possible we will let you know about any changes to the price, the timing or delivery and any other information necessary as a result of your request.
You may only purchase from our Website if you are at least 18 years old. Some Products on our Website can only be purchased if you satisfy the legal age requirement. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order through our Website. If you buy Products from our Website, you will be asked to register and create an account with us. This will allow you to fully enjoy our Website, making shopping easier for you.When you register or buy Products through our Website, you will be required to provide certain information including your name, phone number, email address as well as an address for delivery. You will be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate and complete. If the amount due from you for your order cannot be debited or charged to the credit or debit card you have provided, for whatever reason, your order will be cancelled.
Please take the time to read and check your order at each page of the order process. Please check the quantities of each of the Products in your order. Clicking the "Pay Securely" button you are committing to buy and pay for the Products in that order. This is an offer from you to enter into a Contract with us to buy the Products in your order. The Contract is subject to these Terms and you will be asked to confirm that you accept these Terms when placing your order. After you place an order, you will receive an email from us stating that we have received your order and delivery or collect option.
Prices and delivery charges
We take care to ensure that the prices on the website are correct at the time when the information was entered onto the system. It is always possible that some of the Products on our Website may be incorrectly priced. If we discover a mistake or error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not have to provide the Products to you at a lower price where we have made a pricing error. We will not process your order until we have contacted you. If we are unable to contact you using the contact details, we will treat your order as cancelled.
The prices of the Products do not include delivery charges. You will be advised of the delivery costs during the order process.
We may offer product promotions for eligible customers from time to time. If you have a promotional code, please ensure that you enter it on the payment page during the order process. If your promotional code qualifies, your deduction will be displayed in the payment summary.
You may only use one promotional code for each order. Promational codes cannot be added once you have placed an order or against Products that we have already delivered to you. We reserve the right to cancel orders if an unauthorised promotional code is used.
How to pay
You can pay for Products using a debit card or credit card and paypal. We accept the following cards: Visa, MasterCard, American Express and PayPal.
By ordering Products from us through our Website, you authorise us to perform credit and anti-fraud checks on you and the payment method that you have provided. These checks may be required, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and accept that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.
Your order will be delivered to you by us or our delivery courier, and, unless there is an event outside of our control, we will take reasonable steps to meet the delivery date set out on your Order Confirmation.
If we are unable to meet the estimated delivery date or time because of an event outside of our control, we or our delivery courier will contact you as soon as possible to let you know. We will not be liable for delays caused by the events out of our control.
Delivery will be completed when the Products are delivered to the address stated in the Order Confirmation please make sure that details you provide are correct as we cannot be responsible for any delayed or failed deliveries as a result of your error.
You are responsible for making suitable arrangements to receive your delivery. Please make sure you or someone instructed by you is able to take delivery of the Products.
If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.
You can return the order once you have received it at your own expense you will have to return the products to us.
Unfortunately, we are unable to deliver to any countries outside of the UK.
The risk in Products supplied by us shall pass to you at the point of collection or delivery we shall have no responsibility in respect of the safety of such Products after collection or delivery.
The ownership of Products supplied by us will only be transferred to you once all sums due to us have been paid in full and, until paid, we retain the right to repossess the Products.
Your rights to end the Contract
Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, And if what you have bought is faulty. You may have a legal right to end the Contract or to get the Product repaired or replaced or to get some or all of your money back.
if you have just changed your mind about the Product, You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions or in all other cases if we are not at fault and there is no right to change your mind.
we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
there is a risk that supply of the Products may be significantly delayed because of events outside our control;
we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than fourteen days.
For most Products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail:
You do not have a right to change your mind in respect of:
Products made or obtained to your order including but not limited to wallcoverings and fabric correctly supplied as problems often arise from design currency and manufacturing batches, Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or any Products which become mixed inseparably with other items after their delivery.
How long you have to change your mind depends on how it is delivered. You have 14 days after the day you (or someone you nominate) receives the Products, unless:
your Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Products.
your Products are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the Products.
Even if we are not at fault and you do not have a right to change your mind, you can still end the Contract before it is completed, but you may have to pay us compensation. The Contract is completed when the Product is delivered and paid for. If you want to end a Contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The Contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund or charge you reasonable compensation for the net costs we will incur as a result of your ending the Contract.
How to end the Contract with us
To end the Contract with us, please let us know by doing one of the following:
Email customer services on: email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
Returning Products after ending the Contract. If you end the Contract for any reason after Products have been dispatched to you or you have received them, you must return them to us. You must either post the Products back to us or drop them to your nearest store at you own expense. If you are exercising your right to change your mind you must send off the Products within 14 days of telling us you wish to return the products.
You are responsible for the costs of return.
We will refund you the price you paid for the Products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
If we have not offered to collect the Product, your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.
In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
Our rights to end the Contract
We may end the Contract for a Product at any time by email.
if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
If we end the Contract we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.
We may email you to let you know that we are going to stop providing the Product.
If there is a problem with the product
We want you to be completely satisfied with the Products you have ordered from us. If you have any problems with the Products you have ordered, please contact us using the details on the Contact Us page of our Website.
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If you wish to exercise your legal rights to reject Products you must post them back to us.
Ending the contract by us
We may end the Contract for a Product at any time by writing to you if: (a) we are unable to collect payment from you when it is due; (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product; or (c) you do not, within a reasonable time, allow us to deliver the Product to you or collect them from us.
If we end the Contract we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the Contract and you shall immediately pay us any outstanding sums due to us.
We recommend that you check the Products for defects or discrepancies as soon as possible. If you find a defect or discrepancy in the Products please let us know as soon as you become aware of the relevant issue. You should then take reasonable steps to minimise the damage or loss you may suffer. For example, if you should find the wallpaper does not match the wallpaper you had ordered, you should stop and tell us about the problem and not carry on papering your walls with the wrong wallpaper.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use or inability to use our Website or reliance on the content displayed on the Website.
We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; and
any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
Some of the Products we sell to you may come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products. If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
You are responsible for checking the Goods on receipt. If there is a "short" delivery of Goods, whether delivered on our transport or otherwise, you must notify of us of the full particulars (including quantity and type of Goods ordered and quantity and type of Goods received) in writing within 3 days.
Using our website
Your use of our Website is governed by these Terms. By using our Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website.
We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use but you must not use any part of the content on our Website for commercial purposes.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied that the content on our Website is accurate, complete or up-to-date.
We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our site is stored or any server, computer or database connected to our site.
Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources.
Your personal information
Changes to these conditions
We may make changes to these Terms from time to time if, for example, we have made changes to how we accept payment from you, or if there is a change in the law that means we need to change these Terms, but if we do so we will notify you and you may then contact us to end the Contract before the changes take effect and receive a refund for any Products paid for but not received.
Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us. The current version of these Terms will be available on our Website. Please check the Terms on our Website each time that you order Products from us to ensure that you understand the Terms that apply at the time.
The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each provision of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of you breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
We intend to rely upon these Terms in relation to the Contract between you and us. If you require any changes, please make sure you ask for these to be put in writing. This can help avoid any problems about what you expect from us and what we expect from you.
These Terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts. The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please contact us at firstname.lastname@example.org.